bloopers c/o call center agents sa Pinoy Exchange

we need some laugh!!!
here are some bloopers that I gathered in pinoy exchange..natawa ako eh...gusto ko lang i share...


Tech: Thank you for callin'.... (cust butts in irrately)
Cust: Why my keyboard is not arrange in alphabetical order?!

*****************************

agent: blah blah blah, discussing something to d customer..then he turned the mute on, and shouted to his TL, "uhmm, help me po, nosebleed"
TL: okay, pasa mo na..agent: no, nosebleed po ako, nagdudugo talaga ung ilong ko..

literal talaga..

*******************************

Agent: Im sorry ma'am but im not pulling up a listing for that exact match in my database. Not even for the address.
Caller : Can u give me credit for this call?
Agent: (checking service provider id) im sorry ma'am but youre using a payphone. I cant give u credit for this call
Caller: I paid a goddamn dollar and fifty for this call! I want it back! Agent: Well I cant make the coin go out of the phone ma'am.
Caller : I want my dollar and fifty!!!!
Agent: (exasperated) Please hold for the coin.

******************************

cx: Can I talk to your supervisor?!
agent: ok, but are you willing to wait for 30 minutes?
cx: why?!
agent: I'm crippled. I'm going to crawl to my supervisor.
cx: oh nevermind.

****************************

Ako narinig ko lang yung isang agent dito sabi sa cutomer "Thank you for calling ma'am. I hope you enjoy the rest of your days."
Made-dead na ba ang customer?

*****************************

ring ring...
csr: thank you for calling (branding) blah blah.. this is blah blah..
client : Filipino ka?
csr: opo maraming salamat sa pag tawag sa blah blah.. maaari po bang makuha ang inyong pangalan?

ayun bagsak sa QA!!

******************************

Agent: Okay sir may I please have your email address?
Cust: thats dmuj32@financial-pathways.com (take note on the hyphen)Agent: Hmmm okay so thats dmuj32 am i right?
Cust: yes.
Agents: Sir Im pretty sure I know how to spell at financial (@financial) but can you please spell hyphen for me?
Cust: Ahhhmmmm.. Im sorry? did you say spell hyphen?Agent: yes sir! (with full confidence)
Cust: you want me to spell a hyphen?.... (silence) you want me to spell a hyphen?Agent: that's right..
Cust: You want me to spell a hyphen.. hmmm you want me to spell a dash?
Agent: Oh so sir, its not a hyphen its a dash so that's D-a-s-h am i correct?

******************************

agent: thank u for calling ---------...cx: (irate and shouting)
agent: sir pls dont shout at me.. im not SHOUTABLE!

****************************

cust: I want to talk to a manager!
rep: Well I happen to be a manager.
cust: If you're a manager then why are you taking calls?
rep: I'm the manager of this workstation, sir.

******************************

cust calling on how to setup VoIP.. (issue is unsupported.. BEYOND OUR SCOPE OF SUPPORT-- we are supporting DSL ISP Acct)
cust: are you familiar with lingo VOIP setting? ive been trying to connect this and hopefully contact my relatives and family from other country.
me: ohh lingo? you mean like sunday? (i intentionally did it coz ive got his feeling that the cust is pinoy! basing from his accent)
cust: so you are a filipina? ahah!
me: i just giggled.. hahaha!
cust: (speaking in tagalog) lam mo balak ko magtayo ng callcenter sa pinas.. kaya ko pinagaaralan etong VOIP, pag nagsetup ako kukunin kita ha...

******************************

comment on one of the csat surveys...stop opening call centers in the philipins! those philipians do not know how to speak english...